VIDEOS
1 Comment
Terry Stout
said
10 days ago
Open EasyWorship and click on HELP//ABOUT EASYWORSHIP and let me know which version and build number you are running.
We will need some more information regarding the specifications of your computer. Please follow the steps below:
1. Click on the Windows Logo Icon (Start menu) at the bottom left-hand corner of the screen,
2. Type in "DXDIAG" and click on 'DXDIAG.exe' or 'DXDIAG run command',
3. Click Yes when a yes/no question appears,
4. Click on Save All Information.. at the bottom-right of the DXDIAG window,
5. Save the information under an obvious name such as "dxdiagoutput",
6. Attach the saved file to this ticket.
Ministeression
Dear EasyWorship Support Team,
Greetings from Sion in Belgium!
We are very happy to be using EasyWorship in our church, and we appreciate the work you do to provide this software.
However, we have encountered an issue with some videos. When we import or add certain videos to EasyWorship, they do not load or play properly in the program. Interestingly, when we play the same videos directly from the computer, they work perfectly.
Could you please advise us on how to resolve this issue? We would appreciate any guidance or recommendations regarding video formats, settings, or possible compatibility issues.
Thank you very much for your time and support. We look forward to hearing from you.
Kind regards,
Sion Belgium