Display Keeps Clearing While On Live – EasyWorship 7
Dan Willard
Are you saying that the Clear button is showing that it's pressed (highlighted blue) and the background is still showing, or that the entire screen goes black or shows the windows desktop background?
We are having the same problem, first experienced on Sunday the 21st. Our sermon (presentation) slides would be advanced, the scripture would flash, then the screen would fade black.
I tried opening a past schedule and it had the same problems. I created a new schedule, all elements, from song to presentations, would flash, then fade black or just to the background image, depending on how the slide had been created.
I’ve had something similar happen before.
Terry Stout
I am trying to find a common thread for this issue.
Can you all let me know what version of Windows are you using?
Also please attach a DXDIAG file for me to.
1. Click on the Windows Logo Icon (Start menu) at the bottom left-hand corner of the screen,
2. Type in "DXDIAG" and click on 'DXDIAG.exe' or 'DXDIAG run command',
3. Click Yes when a yes/no question appears,
4. Click on Save All Information.. at the bottom-right of the DXDIAG window,
5. Save the information under an obvious name such as "dxdiagoutput",
6. Attach the saved file to this ticket.
Please let me know if I didn't attach the right information. As well, after doing some more trouble shooting I have discovered that the issue seems to happen when double clicking on a schedule item or specific slide (rather than using the GoLive button and using the arrow keys to advance through slides).
I hope this helps.
Thanks for digging into it!
We're running Windows 10, 64-bit & EasyWorship Version 7 Build 7.4.1.9
Terry Stout
Thank you!
Have any solutions been found? were having the same issues.
Terry Stout
If you can attach the DXDIAG that will help troubleshoot the issue.
Terry Stout
Are any of you using any kind of remote clicker of anything using MIDI?
Jilmansweden
3 people have this question