What video card do you have in this computer?

We will need some more information regarding the specifications of your computer. Please follow the steps below:

1. Click on the Windows Logo Icon (Start menu) at the bottom left-hand corner of the screen,

2. Type in "DXDIAG" and click on 'DXDIAG.exe' or 'DXDIAG run command',

3. Click Yes when a yes/no question appears,

4. Click on Save All Information.. at the bottom-right of the DXDIAG window,

5. Save the information under an obvious name such as "dxdiagoutput",

6. Attach the saved file to this ticket.